Sales and Service Leader, King of Prussia Mall

$52,000 - $64,085/Yr

Sephora - King of Prussia, PA

Part-time,Full-time - Entry Level

King of Prussia, PA

Health and Personal Care Retailers

About the position

As a Sales and Service Leader at Sephora, you will play a crucial role in delivering an exceptional shopping experience for clients. You will lead and support a team of Coordinators and Beauty Advisors, ensuring they excel in their roles while implementing sales and service strategies that align with Sephora's standards. This position requires a passion for retail sales and a commitment to fostering a collaborative team environment.

Responsibilities

• Implementing sales and service experiences that meet Sephora's standards.
• Supporting and coaching team members in selling, service, and operations.
• Executing the client service model and sales strategies to drive customer engagement.
• Ensuring compliance with store standards and maintaining a professional environment.
• Supporting client loyalty programs and monitoring key performance indicators (KPIs) for success.

Requirements

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills and ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during peak retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

Benefits

• Comprehensive healthcare and wellbeing benefits based on eligibility.
• Diversity, Inclusion & Belonging initiatives.
• Flex (on demand) position allowing for 0-19 hours a week, providing work-life balance.