Sales and Service Leader - Full Time

$58,240 - $71,344/Yr

Sephora - Palo Alto, CA

Part-time,Full-time - Entry Level

Palo Alto, CA

5,001-10,000 employees

Health and Personal Care Retailers

About the position

As a Sales and Service Leader at Sephora, you will play a crucial role in delivering an exceptional shopping experience for clients. You will lead a team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance and support to ensure they excel in their roles. This position emphasizes a passion for retail sales and services, along with a commitment to client satisfaction and team collaboration.

Responsibilities

• Implementing sales and service experiences that meet Sephora's standards.
• Supporting and coaching team members in selling, service, and operations.
• Executing client service and sales strategies to drive customer engagement.
• Ensuring compliance with store standards and maintaining a professional environment.
• Supporting client loyalty programs and monitoring key performance indicators (KPIs) for success.

Requirements

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills and ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during peak retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

Benefits

• Health insurance
• Diversity, Inclusion & Belonging initiatives
• Comprehensive healthcare and wellbeing benefits based on eligibility