Sales and Customer Experience Specialist

Total Sanitation Services • Coquitlam, BC

2d • CA$23 - CA$25 • Onsite

About The Position

This role is a hybrid of customer service and inside sales, focusing on providing excellent service to existing and prospective customers. The specialist will describe products and services to persuade customers to purchase, educate them on offerings, and identify and resolve customer issues through upselling. The position requires meeting departmental sales goals, continuous product education, and maintaining accurate sales records. The role involves developing customer relationships and maintaining a high standard of customer service.

Requirements

• Minimum 3 years of experience in inside or outside sales roles
• Proficiency with Microsoft Office 365 and SharePoint.
• Problem solving skills with great attention to detail.
• Excellent communication and customer service skills.
• Typing speed of 50WPM or better
• Highly organized, detail oriented, and proactive in problem solving.
• Ability to navigate within a fast-paced, multi-tasking environment.
• Ability to operate with a sense of urgency to meet timelines.

Nice To Haves

• post-secondary education in related field
• Service Core and HubSpot experience

Responsibilities

• Work directly with customers via telephone (incoming & outgoing calls), and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
• Educate customers on product offerings and services.
• Follow up with customer via telephone or email following initial sales contact
• Identify customer issues and provide appropriate solutions via upselling of additional products and/or services and obtain customer commitment/ signoff.
• Meet departmental sales goals consistently.
• Complete continuous product education to improve Customer Experience.
• Maintain accurate daily record of sales in HubSpot
• Complete outgoing quotes/bids in a timely manner.
• Respond to a variety of customer requests, special instructions and inquiries in a timely manner.
• Investigate and resolve customer issues – maintain detailed notes of all customer communication within HubSpot.
• Develop and build customer relationships while maintaining a high standard of customer service to the region/area.

Benefits

• Fully paid benefits plan
• Business casual workplace
• Supportive and collaborative team environment
• Opportunity to grow within a stable and expanding organization
• On-the-job learning and exposure to a multi-brand operation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed