About the position
The position involves serving food courses and alcoholic beverages to guests, setting tables according to the type of event and service standards, and answering questions regarding menu selections. The role requires effective communication with the kitchen about menu inquiries, wait times, re-cook orders, and product availability. Additionally, it involves recording transactions in the MICROS system at the time of order, checking in with guests to ensure satisfaction with food and beverages, and maintaining cleanliness of work areas, china, and glassware throughout the day. Closing duties include restocking items and processing payments accurately. The position also emphasizes adherence to company and safety policies, reporting accidents, and maintaining a professional appearance. The role requires welcoming guests, anticipating their needs, and developing positive working relationships with team members. Physical demands include standing, walking, lifting, and moving objects of varying weights, as well as navigating uneven surfaces and performing other reasonable job duties as requested by supervisors.
Responsibilities
- Serve food courses and alcoholic beverages to guests.
- Set tables according to type of event and service standards.
- Answer questions on menu selections.
- Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
- Record transactions in MICROS system at time of order.
- Check in with guests to ensure satisfaction with food courses and beverages.
- Maintain cleanliness of work areas, china, glass, etc.
- Complete closing duties, including restocking items and turning off lights.
- Present physical and accurate check to guest and process payment.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals and listen to concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in various formats.
- Stand, sit, or walk for an extended period or entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight.
- Move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience required.
- No specific license or certification required.
Benefits
- Health care benefits
- Earned paid time off and/or sick leave
- Life insurance
- Disability coverage
- Other life and work wellness benefits
