Rooms Controller

DOLPHIN HOTEL MANAGEMENT • Rancho Mirage, CA

2d • $21 - $21 • Onsite

About The Position

The Rooms Controller plays an essential role in supporting the daily operations of The Westin Rancho Mirage Golf Resort & Spa, with a strong focus on delivering elevated guest experiences that reflect a commitment to renewal, comfort, and well-being.

Requirements

• Prior hotel experience in Front Office, Rooms Control, or Reservations required; resort or full-service hotel experience strongly preferred
• Strong understanding of hotel operations, room inventory management, and guest flow coordination
• Proven ability to deliver attentive, guest-centric service with a focus on anticipation and personalization
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment
• Strong communication and collaboration skills across all hotel departments
• Proficiency with property management systems (PMS) and general hotel systems
• Ability to problem-solve quickly, calmly, and effectively under pressure
• Flexibility to work varied shifts, including evenings, weekends, and holidays as business levels require
• A professional, composed demeanor with a commitment to delivering elevated guest experiences aligned with a wellness-focused hospitality environment

Nice To Haves

• Familiarity with Marriott Bonvoy or comparable loyalty programs preferred

Responsibilities

• Manage room inventory and assignments with accuracy to ensure all guest arrivals are thoughtfully prepared
• Coordinate closely with Reservations, Front Desk, Housekeeping, and Engineering to align room readiness with arrival timelines
• Assign rooms based on guest preferences, VIP status, loyalty recognition (e.g., Marriott Bonvoy), and special requests
• Proactively manage early arrivals, late departures, upgrades, and personalized guest experiences
• Continuously monitor room availability throughout the day to maintain optimal flow and operational efficiency
• Conduct thorough pre-arrival planning by reviewing occupancy forecasts, group blocks, and upcoming arrivals
• Serve as a central communication point across departments to resolve room-related issues quickly and effectively
• Address maintenance needs, overbooking scenarios, and last-minute changes with calm, guest-first problem solving

Benefits

• A consumer report (background check) may be obtained as part of the employment process. You will receive all required disclosures, authorizations, and notices prior to any adverse employment decision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed