Room Attd

Bass Pro Shops - Springfield, MO

Full-time - Entry Level

Springfield, MO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Housekeeping Room Attendant is responsible for maintaining cleanliness and organization in assigned areas of the Big Cedar Lodge, ensuring a welcoming environment for guests. This role involves a variety of cleaning tasks, guest interactions, and adherence to safety and security protocols.

Responsibilities

• Provides professional, friendly service to all guests.
• Cleans corridors, lobbies, stairways, lounges, and guest rooms.
• Organizes work schedule from the room status list, arrivals, and departures.
• Distributes linen, towels, and room supplies using wheeled carts or by hand and organizes and restocks cart at the end of the shift.
• Restocks room supplies such as drinking glasses, soaps, shampoos, writing supplies, and replaces laundry bags and slips.
• Replaces dirty linens with clean items and stores all dirty laundry in line with company policy.
• Inspects and turns mattresses regularly, checks all appliances in rooms are in working order, and realigns furniture and amenities according to prescribed layout.
• Responds to guest queries and requests, responds to calls for housekeeping problems such as spills, broken glasses, delivers any requested housekeeping items to guest rooms, and removes room service items.
• Ensures confidentiality and security of guest rooms and follows all company safety and security procedures.
• Observes and reports damage of hotel property and reports any maintenance issues or safety hazards.

Requirements

• Minimum Degree Required: High School Diploma or Equivalent
• 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
• Basic knowledge of housekeeping department duties.
• Familiarity with computer software word processing, database, and spreadsheet (especially Excel) is essential.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work well with a team, prioritize tasks, and demonstrate a sense of urgency and concern for guest satisfaction.
• Detail-oriented with strong clerical, organizational, and communication skills.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!