About the position
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Washington is looking for a new Road Logistics Account Manager to join our Road Logistics team. In this role, you will support clients by understanding and satisfying their needs while coordinating delivery schedules and ensuring resources are available to meet deadlines. You act as a client advocate, communicating on-site crew activities back to both the carrier and the KN Road Control Tower team. Additionally, you develop and maintain relationships with customers by providing innovative solutions that meet their business requirements. You also supervise technicians during server rack delivery and installation at data centers, ensuring compliance with safety protocols and industry standards.
Responsibilities
- Providing support for clients by learning about and satisfying their needs, while simultaneously supporting the efforts of the entire dedicated Road Operational Control Tower team to which they are assigned.
- Support coordination of delivery schedules and ensure resources are available to meet deadlines.
- Acting as a client advocate when communicating on site crew activity back to both carrier + KN Road Control Tower team.
- Develop and maintain relationships with potential and existing customers by understanding their business needs and providing solutions that meet their requirements.
- Creating new and innovative ways to help support your customers business needs.
- Be able to adapt and successfully execute all other job duties as assigned.
- Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.
- Train, Audit & Supervise a team of technicians during server rack delivery & installation at data centers.
- Provide hands-on guidance to the team, ensuring tasks are completed accurately & efficiently.
- Maintain a safe and productive work environment, ensuring compliance with all safety protocols.
- Conduct regular inspections during the installation process to verify quality and proper setup.
- Ensure all necessary documentation is completed, including delivery receipts, customer documentation & quality checks.
- Report any issues or discrepancies to management and work on corrective actions.
- Serve as on-site point of contact for carrier, crews & KN Road Control Tower team, answering questions & ensuring proactive, smooth communication.
- Work as liaison supporting any delays with security badging, etc. that may impact a successful delivery.
- Oversee that all safety & security protocols are consistently met by delivery teams.
- Ensure compliance with all industry standards and regulatory requirements related to data center operations & equipment handling.
Requirements
- 2+ Years of experience in logistics, delivery or data center operations.
- Previous experience in a safety, security & compliance, SOP Management, preferred.
- Strong organizational and problem-solving skills.
- Ability to meet deadlines and work independently.
Benefits
- Great compensation and medical/dental benefits package.
- Employee discounts.
- Tuition reimbursement.
- Excellent training programs.
- Fun and interesting global work environment.
