Rheumatology MA - FT

About the position

Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.

Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Be at your workstation on time and prepared to start the day
• Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
• Set up exam rooms; assist doctor/provider in office exams and procedures.
• Assist patients to rooms, perform proper intake, begin office note, and enter requested lab and x-ray orders in the EMR.
• Provide patients with proper education concerning medication and treatment
• Clean exam rooms after use.
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Must complete all Healthstream assignments on time
• Plan, prioritize and organize work load to maintain efficient patient/client operation in the department
• Communicates with patients about lab results, questions, medications, symptoms etc.
• Notify patients of test results as directed by doctor/provider and chart all contacts.
• Process prescription refill requests
• Administer injections, maintain and disperse drugs from supply closet.
• Chart all communications with patients, call prescriptions to pharmacy as directed by doctor/provider, file labwork, radiology reports and other documents in patient chart.
• Complete prior authorizations for medications, MRI's, etc. and any other patient forms necessary
• Schedule follow-up appointments
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• With instruction, perform other duties as required or assigned

Requirements

• Completion of a Medical Assistant Program or have a current nursing License in the state of Tennessee (LPN)
• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner; attention to detail and well organized
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to complete daily tasks