Revenue Operations Analyst (CS Focus)

Viz.ai

21d•$91,000 - $130,000•Remote

About The Position

The Revenue Operations Analyst (CS Focus) is responsible for driving continuous improvement in Customer Success (CS) operations in service of customer retention and growth. This entails designing and supporting business reviews and ROI analyses to drive value demonstration for our customers, managing and administering the CS tech stack, and synthesizing and analyzing data to glean insights to support our business. As a part of the Revenue Operations team, the analyst will also partake in other revenue-side operational initiatives, such as top-of-funnel operations to support company growth. The role will have a 80% focus on CS, with 20% allotted to other revenue-side initiatives.

Requirements

3+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy, etc.) - who can easily work with data (namely Tableau, gSheets) and other systems to both provide reporting and identify patterns or solutions
Advanced analytical skills and expertise with Excel (GSheets) required, alongside meaningful experience with Salesforce operations or administration
A “doer” with a flexible mindset – someone who is naturally proactive, and is excited by the prospect of tackling new problems, sometimes without complete information or instructions
Someone who is able to ‘zoom’ in and out of the business, pairing attention to granular detail with the ability to see the bigger picture
Excellent written and oral communication skills required

Nice To Haves

Clinical or Healthcare Informatics experience is a plus, but not required

Responsibilities

Help design and deploy a systematic approach to value demonstration with our customers, a lynchpin of enterprise level partnership.
Own the overall performance and CS usage of the CS tech stack, partnering with cross-functional system owners and administrators (e.g., Salesforce Admin, IT, Data and Analytics) to ensure data integrity, a single and accurate source of truth within Salesforce, and to coordinate operations and processes
Design and deploy reporting to proactively assess customer health, identify growth opportunities, and partner with the CS Team to address potential customer issues
Collaborate cross-functionally to develop new processes and reporting tools that enable the team to work smarter
Be the go-to, trusted pair of hands that can resolve issues, answer questions, and take on helpful tasks to turbo-charge the CS team
Take on a variety of other revenue-related operational projects, namely with top-of-funnel operations: Lead management, conversion funnel and SDR workflows to ensure a high-velocity