Revenue Officer I - Hickory
About The Position
The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Hickory Service Center. The primary purpose of a Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. This professional position has a hybrid work schedule. Work is performed in-person at the Hickory Service Center a minimum of two days a week and remotely at the manager’s discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.
Requirements
- Basic knowledge of principles of business administration related to reporting and/or calculating tax
- Basic skills using Microsoft Word and Excel
- Access to reliable transportation and a valid driver's license is necessary
- Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
- Related fields considered are as follows: Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice.
- Federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
Nice To Haves
- Experience dealing with conflict in a professional manner
Responsibilities
- Educate the public on State tax matters and promote compliance with State revenue laws
- Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
- Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
- Utilize legal remedies to collect liabilities or secure returns
- Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
- Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
- Travel to taxpayer locations within an assigned territory with limited overnight travel
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K and 457 plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
