Revenue Cycle Quality Assurance Team Lead, Hybrid, Baptist Metro Square

Baptist Health System, Inc. • Remote - Florida, FL

4d • Hybrid

About The Position

Baptist Health is hiring a Revenue Cycle Quality Assurance Team Lead to join our QA team in Jacksonville, FL. Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.

Requirements

• 3-5 Years Revenue Cycle Experience Required
• 1-2 Years Quality Assurance Experience Required
• 1-2 Years Employee Relations Experience Required
• 1-2 Years Healthcare Experience Required
• High School Diploma Required

Responsibilities

• Acts as the first point of contact for questions and guidance to support a team of Revenue Cycle Quality Assurance Analysts who audit and review the quality of revenue cycle operations compared to departmental SOPs
• Escalates issues and performance obstacles to the Supervisor of Revenue Cycle Quality Assurance and Manager of Revenue Cycle
• Provides timely responses to Quality Assurance Analyst seeking help or guidance within the scope of the Team Lead role
• Collaborates with team members and leadership to identify problems and provide solutions
• Identifies and recommends improvements operational workflow as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED