Revenue Cycle Accounts Receivable Supervisor

University Of Michigan - Ann Arbor, MI

Full-time - Mid Level

Remote - Ann Arbor, MI

501-1,000 employees

Educational Services

About the position

The Revenue Cycle Accounts Receivable Supervisor at the University of Michigan School of Dentistry is responsible for leading a collections team to ensure effective revenue cycle operations, particularly in managing accounts receivable. This role involves engaging with staff and providers to maintain compliance with billing and collections standards, and it requires an initial onsite training period before transitioning to a hybrid work model.

Responsibilities

• Develop and implement operational monitoring systems to proactively monitor Clinic Billing Office (CBO) operations to meet billing and collection goals.
• Identify areas for operational improvement within the CBO and implement change within guidelines set by the Dental Business Office (DBO) Manager.
• Provide recommendations to the DBO Manager on billing questions/concerns.
• Draft needed CBO policies and procedures based on operational improvements.
• Implement operational billing and collections procedures in the CBO.
• Monitor cash collections, carrier reimbursement levels and Accounts Receivable levels weekly and monthly.
• Establish and implement benchmarks for all CBO staff processing.
• Monitor daily, weekly and monthly CBO staff processing production levels for claims submitted, rejections and inquiries worked, payments posted, refunds processed.
• Responsible for referral of accounts to outside collection agencies, and managing this receivable.
• Contribute to the annual fiscal year end activity and manage its implementation.
• Work with faculty, staff, patients and 3rd party payers to resolve risk management issues and billing problems.
• Ensure CBO operations comply with 3rd party payers and all regulatory agency laws and standards.
• Implement the CBO records retention policy to ensure required documents are available for staff, student, faculty or 3rd party payor inquiries.
• Oversee projects and manage change for successful implementation.

Requirements

• 3+ years progressively responsible experience in third-party billing and collections.
• 2+ years of previous supervisory experience in a medical or dental office.
• Proficient knowledge of procedure and diagnostic coding as it relates to dental and medical billing.
• Working knowledge of Provider Enrollment with Insurance Carriers.
• Previous experience with an automated dental or medical billing and accounts receivable systems.

Benefits

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses