Revenue Agent 2 (in-training) - Bothell

State of Washington•King County – Bothell, WA

4d•Hybrid

About The Position

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancy in Bothell, WA. The hiring manager may start screening applicants as early as May 25, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($3910.00 - $5241.00). The salary listed for this position does not include the 5% premium pay for positions based in King County.

Requirements

Communication Skills (Written & Verbal)
Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listen, assess, and clarify problems and respond with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation)
Analyze data and assess a customer’s ability to resolve outstanding debts.
Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
Research and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations
Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues.
Educate customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills
Use interviewing techniques to gather information from customers.
Formulate and ask direct, focused, and logically ordered questions.
Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities.
Attention to Detail
Review financial records and identify assets that can be seized to satisfy the debt.
Organize and prioritize work, devoting adequate time and attention to individual tasks.
Remain focused on tasks, working efficiently and handling interruptions appropriately.
Interpersonal Skills
Be approachable, work cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions.
Facilitates the open exchange of ideas and information.
Accept personal accountability and be open to constructive feedback.
Recognize and encourage the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).
Must have complied with Washington state tax laws.

Nice To Haves

Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field, AND One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.

Responsibilities

Perfect communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts.
Provide advice, instruction, and training to a diverse customer base.
Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.