Retirement and Commerce Transformation Senior Manager

$132,500 - $302,400/Yr

Accenture - Raleigh, NC

Full-time - Senior

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical. Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions-at speed and at scale. We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems. By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.

Responsibilities

• Deliver high impact technology initiatives; consult and partner with clients to develop high performance solutions in Retirement, Capital Markets and/or Financial Services industry.
• Build relationships with Financial Services clients to sustain Accenture's profile as a long-term trusted advisor and partner.
• Advise clients on ways to measure and improve their customer satisfaction, sales and revenue targets, operational efficiency, and other business metrics.
• Manage and coach junior team members, and continue to grow your own expertise to help Accenture maintain its thought-leadership position.
• Design & execute large scale and complex integrated programs and transformations; focusing on tasks relating to people, process and technology in the Retirement industry.
• Implement business changes that drive industry-specific, function and digital operating model transformation, focusing on tasks relating to people and process.
• Synthesize overall technology needs by analyzing a wide variety of solutions, selecting the most relevant tools/techniques to meet specific client requirements.
• Manage banking implementation engagements (requirements, design, test, deployment, etc.), from client buy-in to planning, budgeting, deliverables, and risk assessment, with heavy client engagement and large delivery teams.
• Lead team(s) of Financial Services and other Accenture group practitioners, and build highly successful and efficient teams.
• Originate, qualify, and close new opportunities for Accenture with Financial Services clients, including B2B, B2C and B2B2C digital commerce, sales optimization / experiences capabilities.
• Drive pipeline opportunities from idea to contract to implementation, leveraging the best across Accenture.
• Manage performance and profitability of sold deals, and identify opportunities for extension, cross-sell or up-sell.

Requirements

• 8+ years Retirement or Capital Markets industry experience, leading transformations specifically in a sales, operations, product or strategy role.
• 5+ years of experience in management or technology consulting, with broad experience in engagement management, business development, and leading complex transformations.
• 2+ years of experience with originating, qualifying, and closing new opportunities through delivering sales proposals and/or business development.
• 2+ years of experience with making strategic recommendations for critical experiences, products or services of the organization.
• 2+ years of experience with managing a P&L or a pipeline of business development opportunities.
• 2+ years of experience with providing enterprise level business or technology advisory all the way to the CEO, CTO, COO, and/or CIO.

Nice-to-haves

• Excellent communication (written and oral) and interpersonal skills, including compelling story telling skills.
• Strong client relationship development and client management skills.
• Good organizational, multi-tasking, and time-management skills, including experience working on multiple products or deals at the same time.
• Ability to build Business Cases that are the basis for large enterprise wide initiatives.
• Proven ability to work independently and as a team member.
• Prior experience delivering CRM, CPQ, Lead to Order, Sales Transformation implementations.
• Advanced degree or financial industry certification.
• Experience working with onshore and offshore delivery teams.
• Existing network of relationships within the Financial Services industry at decision making levels (MD, VP or up).

Benefits

• 401k
• 401k_matching
• dental_insurance
• health_insurance
• vision_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• flexible_scheduling
• employee_stock_purchase_plan
• professional_development