Retention Specialist - Self Defense Industry - Remote, Hybrid, & HQ Options

$45,760 - $45,760/Yr

Delta Defense - West Bend, WI

Full-time - Entry Level

Remote - West Bend, WI

Personal and Laundry Services

About the position

As a Retention Specialist at Delta Defense, you will play a crucial role in maintaining and enhancing the membership experience for USCCA members. Your primary responsibility will be to address member concerns, demonstrate the value of USCCA membership, and implement strategies to foster member retention. This position requires a blend of empathy and assertiveness, as you will be engaging with members to ensure their needs are met and to prevent service cancellations. You will be part of a dynamic team dedicated to helping members stay safe and informed.

Responsibilities

• Develop and implement customer retention strategies to increase loyalty and retain business.
• Prevent cancellation of services by offering alternative solutions during inbound calls.
• Be clear, confident, concise, and professional on the phone.
• Deepen member relationships through needs assessment.
• Ensure consistent follow-up with members as needed.
• Coach, mentor, and train other team members as needed.

Requirements

• High school diploma or equivalent required.
• 1 year+ of retention-specific sales experience preferred.
• Required to pass and maintain Producer Property and Casualty License.
• Excellent communication skills with the ability to quickly establish rapport with people.
• Strong conflict resolution skills and able to remain calm in stressful situations.
• Relentless follow-through and ability to balance multiple priorities.
• Possess a high level of professionalism and confidentiality.
• Confident, competitive, and dependable.

Benefits

• Starting hourly wage of $22.00 per hour plus incentives.
• 23 Days of Personal Time Off.
• 8 Company Holidays.
• Paid day of Volunteer Service annually.
• Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
• Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually).
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance.
• Complimentary USCCA Elite Membership & Store Discounts.