Retention Account Executive

Pye-Barker Fire & Safety • Irving, TX

1d • Hybrid

About The Position

The Retention Account Executive is responsible for managing and growing an assigned portfolio of existing customer accounts. This role focuses on building strong, long-term relationships, ensuring customer satisfaction, driving contract renewals, and identifying opportunities for upselling and cross-selling additional products and services. The Retention Account Executive does not engage in new logo acquisition and instead concentrates on retaining and expanding current accounts.

Requirements

• Proven experience in account management, customer success, or sales within existing accounts
• Strong relationship-building and communication skills
• Ability to identify customer needs and present appropriate solutions
• Excellent organizational and time-management skills
• Experience working with CRM systems
• Ability to collaborate effectively across departments
• Background in contract management and renewals
• Familiarity with long-term customer relationship management

Nice To Haves

• Experience in a service-based, construction, or technical industry

Responsibilities

• Builds and maintains a network of sources from which to identify new sales leads.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Provides periodic territory sales forecasts.
• Perform other duties assigned by management.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed