Retail Tire Sales Specialist

Jamadmin•Toledo, OH

6d•Onsite

About The Position

This position is accountable for providing a high level of customer service while conducting general sales procedures, clerical transactions and other related duties. This position requires a thorough technical understanding of all products and services. This position is also responsible for maintaining work-order flow and assuring that all store processes are followed consistently. This position can eventually lead to an Assistant Store Leader position with JAM Best One Tire & Auto Care. The incumbent must possess an in-depth understanding of the philosophy contained within the company Mission, Vision, and Core Values statements. The incumbent must demonstrate this understanding in carrying out the accountabilities of this position: Be the primary sales link to the customer in-person, on the phone, or electronic communication. Build the relationship by inspecting the vehicle with the customer prior to making recommendations. Demonstrate products that are available. Ask, listen and share product knowledge with the customer to show purchase alternatives to give the best product for the customer’s needs. Above all else, deliver exceptional customer experiences. Maintain an excellent working knowledge of all products, services, procedures, and policies and strive to share this knowledge with others. Prepare and present accurate estimates to the customer. Gather availability information and pricing estimates from online sources, such as vendor websites, as well as our point-of-sale system. Set reasonable expectations on costs and time to complete the work. Communicate in a timely manner any changes regarding costs and time. Be highly motivated to achieve individual and store sales expectations. Review and interpret daily reports to identify opportunities for improvement. Strive to achieve 100% customer satisfaction. Work to quickly resolve and document all customer disputes or complaints. Perform accurate and timely clerical transactions, including but not limited to sales transactions, product ordering, receiving, transfers, and daily drawer management. Work directly with the administrative staff communicating matters of mutual concern. Follow and uphold all existing shop systems, such as work-order-flow and digital vehicle inspections (DVI), while striving to improve these systems. Provide professional, accurate, and legible information on all forms. Ensure that all safety rules and regulations are being followed. Use safe work practices and communicate/report any unsafe condition or act immediately. Be proactive and address any unsafe condition in a timely manner. Support the company safety committee’s efforts completely. Communicate professionally, honestly, and effectively with all customers, vendors and co-workers. Take personal initiative to improve all relationships. Maintain an additive role by participating in meetings and training. In the absence of the Store Leader and Assistant Store Leader, perform all basic management responsibilities to maintain store operations.

Requirements

Must have at least six (6) months of previous customer service/sales experience, preferably in an automotive shop setting.
Strong written and verbal communication skills
Must have a strong ability to learn and teach others
Must be able to manage time and prioritize tasks effectively.
You will need to be able to lift 50 pounds regularly and up to 75 pounds occasionally
Must be able to stand, kneel, and crawl while operating equipment and tools
You must also be at least 18 years old
Must have a current valid driver's license with a satisfactory driving record
The ability to work a full shift, come to work on time, and work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

Responsibilities

Be the primary sales link to the customer in-person, on the phone, or electronic communication.
Build the relationship by inspecting the vehicle with the customer prior to making recommendations.
Demonstrate products that are available.
Ask, listen and share product knowledge with the customer to show purchase alternatives to give the best product for the customer’s needs.
Deliver exceptional customer experiences.
Maintain an excellent working knowledge of all products, services, procedures, and policies and strive to share this knowledge with others.
Prepare and present accurate estimates to the customer.
Gather availability information and pricing estimates from online sources, such as vendor websites, as well as our point-of-sale system.
Set reasonable expectations on costs and time to complete the work.
Communicate in a timely manner any changes regarding costs and time.
Be highly motivated to achieve individual and store sales expectations.
Review and interpret daily reports to identify opportunities for improvement.
Strive to achieve 100% customer satisfaction.
Work to quickly resolve and document all customer disputes or complaints.
Perform accurate and timely clerical transactions, including but not limited to sales transactions, product ordering, receiving, transfers, and daily drawer management.
Work directly with the administrative staff communicating matters of mutual concern.
Follow and uphold all existing shop systems, such as work-order-flow and digital vehicle inspections (DVI), while striving to improve these systems.
Provide professional, accurate, and legible information on all forms.
Ensure that all safety rules and regulations are being followed.
Use safe work practices and communicate/report any unsafe condition or act immediately.
Be proactive and address any unsafe condition in a timely manner.
Support the company safety committee’s efforts completely.
Communicate professionally, honestly, and effectively with all customers, vendors and co-workers.
Take personal initiative to improve all relationships.
Maintain an additive role by participating in meetings and training.
In the absence of the Store Leader and Assistant Store Leader, perform all basic management responsibilities to maintain store operations.