Do It Best Corp. - Fort Wayne, IN
posted 2 months ago
The Point of Sale (POS) Support Supervisor plays a crucial role in leading a team that provides technical support for point of sale technology in member stores. This position involves managing a team of eight support professionals, ensuring they meet service level agreements (SLAs) and performance goals while handling escalations and collaborating with vendors and internal stakeholders to resolve complex issues. A strong understanding of data structures related to sales and POS systems is essential for success in this role.