About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Shoe Expeditor, you will play a crucial role in ensuring smooth operations within our Women's Shoe department. Your primary responsibilities will be to quickly locate and deliver requested products to selling colleagues and ensure the shoe department is clean and organized, all while providing exceptional customer service. As a Shoe Expeditor you will possess a sense of urgency, attention to detail, and a collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. We're looking for flexible team players who thrive in our fast-paced environment, can juggle multiple tasks, and can work various shifts including nights, weekends and holidays.
Responsibilities
- Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
- Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
- Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
- Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
- Assist in locating and pulling merchandise to fulfill digital customer orders.
- Maintain an orderly and visually appealing store by arranging and replenishing displays.
- Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
- Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Self-starter able to adapt quickly to changing customer expectations and needs.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Resourceful and responsive to changing priorities.
- Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match to invest in your future.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
