About the position
With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of 'Connecting Active People with Their Passions.' As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective running of the store operations. The Retail Supervisor is responsible for providing leadership and direction to diverse associate level team members in the assigned area of responsibility. You will provide sales floor leadership to drive sales, sales floor replenishment, and customer service.
Responsibilities
- Oversees the day-to-day work of associate level staff; provides training, coaching, and direction to ensure associates complete tasks, process shipments, recover and replenish the sales floor, and serve consumers.
- Ensures associates perform cash register transactions (e.g., sales, returns, and exchanges) efficiently and accurately and connects consumers to company loyalty programs and solicits feedback through consumer surveys.
- Supervises and oversees assigned department of responsibility. Shares department needs and challenges with store leadership and helps create and execute action plans to resolve.
- Collaborates with store leadership team to ensure accurate execution of procedures and compliance with company policies. Works to resolve any problems or errors.
- Creates and maintains a store culture of teamwork; leads by example to high professional standards and demonstrates Columbia Sportswear Company values.
Requirements
- No specific education required (High School Diploma or GED preferred)
- 2-5 years of experience in position or specialization
- Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
- Ability to use judgment to identify and resolve day-to-day technical and operational problems.
- Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.
Benefits
- Quarterly Bonus Program to award store performance
- Comprehensive Medical with FSA/HSA options
- Dental, Vision, and Well-being plans
- 401(k) participation with company matching
- Paid Time Off
- Floating Holidays
- Quarterly reimbursement program to support your health and fitness
- Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more.
- Paid DEI and Volunteer Hours to support your passion!
- Tuition Assistance Program and learning/development courses
- Employees discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear
