About the position
Salsify is looking for an experienced, driven customer success manager to support account strategies with some of the largest retailers & distributors in North America. This is a key strategic position with high visibility across the company and with the executive team.
Responsibilities
- Manage the business relationship between Salsify & a named set of Retail & Distributor customers
- Create and manage an account success plan that is managed jointly across the customer stakeholders and internal stakeholders
- Grow close relationships with executives and key stakeholders within named accounts, including product management, assortment growth, retail media and content strategy teams
- Be a subject matter expert on the retailer’s end-to-end item lifecycle process and serve as a resource for customer escalations
- Become essential to their employees and grow Salsify’s brand recognition and regard with their employee base
- Partner with Salsify’s Services, Product & Engineering teams on new connection capabilities and maintenance updates
- Oversee pilot programs to ensure new capabilities are fully tested and deliver the best customer experience possible
- Drive brand adoption by negotiating joint marketing campaigns that help the retailer or distributor expand its merchandising programs
- Advocate for Salsify brands within a retailer/ distributor to ensure that brand content is leveraged to its fullest capacity
- Present as the account expert, identify new opportunities for brands to improve the retailer or distributor’s omnichannel experience
Requirements
- A wealth of experience in driving ROI-focused customer success programs with complex organizations
- Comfortable networking with multiple senior stakeholders across the organization
- Worked with Retailers before, either as an employee, as a technology vendor, or as a supplier
- Worked with Distributors before, either as an employee, as a technology vendor, or as a supplier
- 5+ years of experience in customer-facing, problem-solving positions in fast-paced companies
- Comfortable with ambiguity; leverage experience in business and/or retail
- High Emotional Intelligence and the ability to communicate effectively with many different types of people
- Experience in client services, client success, business development, or solutions engineering
- Experience navigating large, complex Fortune 1000 companies
- Extremely effective written, verbal, and presentation communication
- Driven, ambitious, and optimistic
- Creative and entrepreneurial in your approach to your work
- Highly organized with strong project or program management experience
- Curious to learn about new businesses and industries
Nice-to-haves
- E-Commerce experience is strongly recommended
Benefits
- Competitive and equitable market rates
- Performance and proficiency-based pay
- Equity in the form of stock options
- Health & medical benefits
- Flexible spending accounts
- Flexible PTO
