Retail Store Manager, NYC

Peak Design•New York, NY

6d•$75,000 - $90,000•Onsite

About The Position

In this role, you'll have the opportunity to be the dynamic heart of our store, fueling our customers' love for our award-winning products with your boundless energy and meticulous attention to detail. You'll be the orchestrator of our retail experience, blending the roles of a sales ambassador, product guru, community builder, and customer support champion. We need someone to own the essence of our brand within the store's walls, ensuring it's a vibrant and welcoming space. As our fearless store leader, you'll inspire our sales team, design flexible schedules, and cultivate a joyful work environment. You'll lead our mission to enrich our community calendar and establish deeper connections with customers, like-minded brands, and our local neighbors. Your adeptness in managing our stockroom will ensure it's always brimming, our customers will leave with elation, and our store will become the go-to destination in the neighborhood. You'll figure out what works, discern trends, and know precisely when to innovate. We're looking for an individual who can skillfully combine all these elements, a person who thrives in the ever-evolving world of retail and knows that sometimes, bucking the trends is the key to making a lasting impact.

Requirements

At least 5 years of people management experience
Experience with retail market and/or community in New York City
An upbeat and energetic people person who naturally connects with others
A self-starter who tackles challenges with a rockstar's enthusiasm and determination
Exceptionally organized and highly meticulous in all endeavors
Environmentally conscious
Thrives in an active, social, and lively workspace, finding inspiration in a dynamic environment
Enjoys community building, fostering connections and creating a sense of belonging
Highly adaptable, readily embracing change and new opportunities
A master delegator and skilled project manager, adept at orchestrating tasks and teams for optimal results
Possesses strong leadership and motivating skills, inspiring and guiding others to excel
Ability to work 5 days a week, which includes weekends
Ability to travel to another retail location at least twice a year

Nice To Haves

Experience within the SoHo/Nolita neighborhood
Passionate about travel, photography, design, and other creative outlets
Strong connection to the creative community

Responsibilities

Lead recruitment, interviews, and hiring to maintain full staffing
Conduct regular performance evaluations and foster a positive sales team environment.
Oversee new hire training and ensure current staff receives ongoing training on new products
Provide support during high store traffic to ensure exceptional customer service.
Manage part-time staff schedules, including regular hours, special events, and peak seasons.
Cultivate a happy work atmosphere to support the professional growth of the sales team.
Act as a conduit for customer feedback, regularly presenting it to the Director of Retail.
Demonstrate comprehensive product knowledge, exceptional soft-selling skills.
Manage financial tasks, including daily, til counts, and regular money deposits as per our Retail guidelines.
Maintain accurate inventory data through regular cycle counts and checks.
Ensure that the store always looks clean and inviting.
Keep all product and window displays up to visual merchandising standards.
Proactively manage repairs and maintenance of the physical space as needed.
Organize and host engaging monthly in-store events that not only bring potential customers into our physical space but also provide an opportunity to create a memorable in-person experience, fostering a personal connection with our community.