Retail Store Manager, NYC

Peak Design•New York City, NY

6d•Onsite

About The Position

Peak Design is seeking a dynamic and meticulous Retail Store Manager for their NYC location. This role is central to the store's success, acting as a sales ambassador, product expert, community builder, and customer support champion. The manager will embody the brand's essence, ensuring a vibrant and welcoming environment. Responsibilities include leading the sales team, designing schedules, cultivating a positive work atmosphere, enriching the community calendar, managing stock, and driving innovation. The ideal candidate thrives in a fast-paced retail environment and can skillfully balance various aspects of store operations to make a lasting impact.

Requirements

At least 5 years of people management experience.
Experience with the retail market and/or community in New York City.
An upbeat and energetic people person who naturally connects with others.
A self-starter who tackles challenges with enthusiasm and determination.
Exceptionally organized and highly meticulous in all endeavors.
Environmentally conscious.
Thrives in an active, social, and lively workspace, finding inspiration in a dynamic environment.
Enjoys community building, fostering connections and creating a sense of belonging.
Highly adaptable, readily embracing change and new opportunities.
A master delegator and skilled project manager, adept at orchestrating tasks and teams for optimal results.
Possesses strong leadership and motivating skills, inspiring and guiding others to excel.
Ability to work 5 days a week, which includes weekends.
Ability to travel to another retail location at least twice a year.

Nice To Haves

Experience within the SoHo/Nolita neighborhood.
Passionate about travel, photography, design, and other creative outlets.
Strong connection to the creative community.

Responsibilities

Lead recruitment, interviews, and hiring to maintain full staffing.
Conduct regular performance evaluations and foster a positive sales team environment.
Oversee new hire training and ensure current staff receives ongoing training on new products.
Provide support during high store traffic to ensure exceptional customer service.
Manage part-time staff schedules, including regular hours, special events, and peak seasons.
Cultivate a happy work atmosphere to support the professional growth of the sales team.
Act as a conduit for customer feedback, regularly presenting it to the Director of Retail.
Demonstrate comprehensive product knowledge and exceptional soft-selling skills.
Manage financial tasks, including daily til counts and regular money deposits as per Retail guidelines.
Maintain accurate inventory data through regular cycle counts and checks.
Ensure the store always looks clean and inviting.
Keep all product and window displays up to visual merchandising standards.
Proactively manage repairs and maintenance of the physical space as needed.
Organize and host engaging monthly in-store events to attract potential customers and create memorable in-person experiences, fostering personal connections with the community.