Retail Store Manager - 2936

About the position

We are currently looking for the right Retail Store Manager to join our Team! This position offers a competitive wage plus a bonus based on the store's performance! The successful Store Managers' actual pay will be based on various factors, such as work location, qualifications, and experience. A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. The Store Manager will be required to analyze the store's financial statements to ensure financial goals are met and adjust as necessary. This position reports to the area's District Manager.

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal-setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store's mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

Requirements

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Managers will work 45+ hours a week.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Nice-to-haves

• Bilingual applicants are encouraged to apply.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options.
• The best working hours in the business; most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment.
• Ability to earn unlimited commission above your hourly base rate.
• One week of paid vacation after completing six months of active, full-time service.
• Eligible employees are provided an additional week of vacation after completing one year of active employment.
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year).
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.