Retail Store Closing Lead - Part-Time

$28,080 - $28,080/Yr

Burlington - Richmond, VA

Part-time - Entry Level

Richmond, VA

10,001+ employees

General Merchandise Retailers

About the position

The Retail Store Closing Lead at Burlington Stores is a part-time leadership role responsible for ensuring a positive customer and associate experience during closing shifts. This position involves engaging with customers and associates, providing coaching, and supporting the store leadership team in maintaining operational excellence on the sales floor.

Responsibilities

• Role model for exemplary customer service behaviors.
• Provide a great customer service experience to all customers and associates with a high level of professionalism.
• Engage associates, promote open communication, provide recognition and coaching in the moment.
• Touch base with each associate to establish priorities.
• Monitor the front-end experience and ensure a great first and last impression.
• Observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
• Review daily staffing, lunch/break schedules, and cashier coverage.
• Assign back-up cashier to ensure timely processing during peak periods.
• Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recovery.
• Follow-up on assigned workload planner and tasks and ensure completion.
• Ensure associates understand the expectations and have the tools necessary to perform them.
• Conduct AM/PM store rallies.
• Complete closing communication for opening Manager on Duty.

Requirements

• Experience in customer service is preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice-to-haves

• Previous retail experience is a plus.
• Leadership experience in a retail environment.

Benefits

• Flexible schedule
• Health insurance
• Paid holidays
• Paid sick time
• Paid time off