About the position
As a Store Associate at Michaels in Waynesboro, VA, you will deliver friendly customer service, assist customers in shopping our store, and help them find what they're looking for. You will ensure all customers receive a fast and friendly checkout experience while completing truck unloading and merchandise duties throughout the store. This includes maintaining store recovery standards to deliver our Brand Promises. You will engage customers on the benefits of the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and assist with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Additionally, you will participate in truck unload, stocking, and planogram (POGs) processes, and be responsible for merchandise recovery and maintenance, ensuring a well-merchandised and in-stock store. You will also support shrink and safety programs, adhere to Standard Operating Procedures (SOPs), and interact with others in a respectful manner, promoting commitment to the organization's vision and values.
Responsibilities
- Deliver friendly customer service and assist customers in shopping the store.
- Ensure a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties.
- Maintain store recovery standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unload, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in an accepting and respectful manner.
- Cross train in Custom Framing selling and production.
- Perform other duties as assigned.
Requirements
- Preferred retail and/or customer service experience.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Benefits
- Health insurance (medical, dental, and vision).
- Paid time off.
- Tuition assistance.
- Generous employee discounts.
