Retail Shop Operations Manager

Varsity Brands•Memphis, TN

1d•Hybrid

About The Position

Varsity Spirit is seeking a Retail Shop Operations Manager with deep expertise in temporary retail environments, specializing in high-volume, event-driven sales and multi-location execution. The ideal candidate will have a proven ability to lead end-to-end retail operations across pop-up locations, delivering strong sales performance and elevated brand experiences. This role requires skills in merchandising, staffing strategy, and real-time operational management in fast-paced settings. The manager will be known for building high-performing teams, ensuring brand consistency, and driving continuous improvement through data-driven insights.

Requirements

Strong understanding of point of service (POS) systems for the retail space.
Ability to understand and analyze data.
Proven experience managing people including third part labor (3PL).
Strong fluency in Microsoft Excel along with other Microsoft Office programs.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to work independently and as a team.
Ability to multi-task and work efficiently.
Strong time management and attention to timelines.
Minimum of 5 years’ experience in retail
Minimum of 3 years’ experience in a leadership role

Nice To Haves

Experience with Shopify a plus

Responsibilities

Lead end-to-end operations for Varsity Shop retail locations, including pop-up, event-based, and campus storefronts
Execute retail activations aligned with competitions and brand initiatives, ensuring seamless setup, operation, and teardown
Partner with marketing, brand, and event teams to deliver cohesive and engaging retail experiences that amplify school spirit and brand presence
Drive revenue performance by optimizing staffing models and customer engagement strategies during peak traffic events
Monitor and analyze key performance metrics (sales, traffic, conversion, inventory turnover) to inform real-time decision-making
Ensure consistent execution of visual merchandising standards and brand guidelines across all Varsity Shop locations
Train and lead temporary retail staff, fostering a high-energy, customer-focused team culture.
Manage third party labor relationships to ensure operational expectations and level of execution are met.
Develop staffing plans to support high-volume event schedules, seasonal peaks, and regional demand fluctuations
Serve as on-site operational leader during events, quickly resolving challenges and ensuring smooth customer experiences
Conduct regular site visits to assess performance, support teams, and uphold operational and brand standards
Evaluate post-event performance, identifying opportunities to enhance future retail activations and improve profitability
Build and maintain strong relationships with venue partners, event operators, and third-party vendors
Drive continuous improvement of Varsity Shop retail playbooks, scaling best practices across regions and events