O'Reilly Auto Parts - Cocoa, FL

posted 26 days ago

Part-time - Entry Level
Cocoa, FL
10,001+ employees
Motor Vehicle and Parts Dealers

About the position

The Retail Service Specialist at O'Reilly Auto Parts plays a crucial role in supporting the Store Manager and Assistant Managers by overseeing sales, customer service, store appearance, and operations. This part-time position includes shift management responsibilities when the Assistant or Store Manager is unavailable, ensuring a high level of customer satisfaction and efficient store operations.

Responsibilities

  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs.
  • Ensure the telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
  • Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
  • Process retail customer returns and exchanges efficiently and friendly, issuing refunds accurately and processing returned merchandise correctly.
  • Invoice all merchandise, including core charges and warranties, before product leaves the store.
  • Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
  • Ensure team members adhere to the posted work schedule and manage clocking in/out according to company policy.
  • Perform all store opening/closing duties, including day end procedures and securing the building.

Requirements

  • Strong communication skills
  • Ability to obtain RSS Certification

Nice-to-haves

  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)

Benefits

  • 401(k)
  • Dental insurance
  • Employee stock purchase plan
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Tuition reimbursement
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