About the position
If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Starting pay is at $16.25 per hour + uncapped sales & repair incentive. Average incentive potential is $607/month, with unlimited earning potential! Don't miss this chance to be part of something big at our retail stores. Gain new skills and certifications. Provide great customer service experiences. Bring your ideas to leaders. Receive unlimited monthly bonuses for great sales! Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Responsibilities
- Provide technical expertise, troubleshoot, and repair customer electronic devices
- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Enhance customer experience with our ‘serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers
- Upsell Asurion product and achieve sales goals
- Contribute & support in market, based on needs of the business and store locations
- Efficiently multitask in a dynamic retail environment
- Self-manage and set priorities
Requirements
- 1+ years of customer service/retail sales experience
- 6+ months of experience with product service support or technology repair (preferred)
- Basic knowledge of mobile devices and operating systems
- Ability to work a flexible retail schedule, including weekends and holidays
- Demonstrated ability to multitask efficiently in a fast-paced environment
- A passing background check (criminal and drug test)
Benefits
- Ongoing training to grow your skills and hands-on training
- Unlimited monthly bonus potential for great sales!
- Competitive hourly pay and benefits
- Career growth opportunities based on your interests
- A wide range of perks and benefits for mental, physical, and financial health
