Retail Sales Manager

About the position

A successful Retail Sales Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Responsibilities

• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Leads the store team to do the same.
• Personally demonstrate a high level of service and engagement and set expectations for the team.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Ensure the sales floor is customer ready.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies and programs and sets a positive example.
• Understand, execute and train all cash-handling and reporting functions.
• Process all register functions and ensure they are followed in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorized to work in the United States without sponsorship.

Benefits

• Multiple Medical plan options
• Dental & Vision plans
• Medical and Dependent Care Flexible Spending Accounts
• Health Savings Account including company contributions
• Company paid Life Insurance and AD&D
• Company paid Short-Term Disability
• Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance
• 401(k) Employer Match
• Employee Stock Purchase Plan to purchase Duluth Trading Co. stock at a discount
• 12 weeks of Parental Leave at 100% pay
• Paid holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Generous Paid Time Off plan
• Daily pay available
• 40% Employee Discount