AutoZone - Largo, FL
posted 2 months ago
AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. The Retail Sales Associate plays a crucial role in assisting customers while performing daily assigned duties and ensuring compliance with company procedures in accordance with AutoZone expectations. This position requires a commitment to Living the Pledge every day, which emphasizes the importance of customer service and operational excellence. In this role, the Retail Sales Associate will be responsible for providing WOW! Customer Service, ensuring that all assigned store tasks are completed in a timely manner during their shift. They will operate cash registers, adhering to established cash handling procedures, and follow company policies and loss prevention procedures to maintain a secure environment. The associate will also be tasked with maintaining a safe working environment, including the use of Personal Protective Equipment (PPE), and ensuring that the store appearance and merchandising standards are upheld as directed. Additionally, the Retail Sales Associate will restock merchandise and place items in their respective areas, utilizing ZNET to assist customers in locating products or finding suitable alternatives. A strong product knowledge and awareness of current promotions through AutoZone systems and information sources is essential. The associate will practice GOTTChA by assisting with the installation of wiper blades, batteries, and light bulbs, and will utilize OBDII to read codes from customers' automobiles. The ability to diagnose automobile problems and recommend appropriate solutions is a key aspect of this role. Communication with managers regarding customer concerns and employee matters is vital, as is the active engagement in developing more effective customer service skills. The Retail Sales Associate is expected to provide honest and trustworthy advice to customers regarding the best products that meet their expectations, ensuring a positive shopping experience.