Retail Relationship Banker

BMO - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

10,001+ employees

Credit Intermediation and Related Activities

About the position

The position involves delivering exceptional service to BMO customers and prospects by identifying their needs and providing tailored financial solutions. The role requires acting as an originator of consumer loans, engaging with customers to grow loyalty, and ensuring compliance with legal and regulatory requirements. The individual will work collaboratively within the branch and with BMO partners to enhance the customer experience and achieve business objectives.

Responsibilities

• Deliver exceptional service to customers and prospects.
• Identify customer needs and provide advice on financial solutions.
• Engage with existing customers to grow loyalty and identify opportunities.
• Complete needs assessments to recommend tailored banking solutions.
• Support customer transactions based on traffic and needs.
• Generate appointments and build new relationships within the community.
• Address questions and resolve issues related to consumer credit audits.
• Apply risk management frameworks to protect the Bank's assets.
• Make credit recommendations for personal lending transactions.
• Collaborate with branch and market teams to enhance customer experience.
• Integrate marketing promotions into customer conversations.
• Organize work information to ensure accuracy and completeness.
• Contribute to the ongoing improvement of the branch customer experience.

Requirements

• Typically 2-3 years of relevant experience in financial services.
• Post-secondary degree in a related field or equivalent experience.
• Working knowledge of personal and small business customer needs.
• Experience in a consultative customer service or sales role.
• Strong interpersonal skills and ability to build rapport with customers.
• Aptitude for listening, problem-solving, and responding creatively to challenges.
• Good verbal and written communication skills.
• Good organizational and analytical skills.

Nice-to-haves

• Experience with social media and online tools.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans