Retail Relationship Banker

$41,715 - $63,700/Yr

BMO - Grafton, WI

Full-time - Entry Level

Grafton, WI

10,001+ employees

Credit Intermediation and Related Activities

About the position

The position involves delivering exceptional service to BMO customers and prospects by identifying their needs and providing tailored financial solutions. The role requires acting as an originator of consumer loans, engaging with customers to grow loyalty, and ensuring compliance with legal and regulatory requirements. The individual will work collaboratively within the branch and with BMO partners to enhance the customer experience and achieve business objectives.

Responsibilities

• Deliver exceptional service to customers and prospects.
• Identify customer needs and provide advice on financial solutions.
• Engage with existing customers to grow loyalty and identify opportunities.
• Complete needs assessments to recommend tailored banking solutions.
• Support customer transactions based on traffic and needs.
• Generate appointments and build relationships within the community.
• Address questions and resolve issues related to consumer credit audits.
• Apply risk management frameworks to protect the Bank's assets.
• Make credit recommendations for personal lending transactions.
• Collaborate with branch and market teams to enhance customer experience.
• Integrate marketing promotions into customer conversations.
• Organize work information for accuracy and completeness.
• Contribute to the ongoing improvement of the branch customer experience.

Requirements

• Typically 2 - 3 years of relevant experience.
• Post-secondary degree in a related field or equivalent combination of education and experience.
• Working knowledge of personal and small business customer needs and solutions.
• Experience in financial services is an asset.
• Confident in using social media, tablets, smartphones, and online tools.
• Experience in a consultative customer service or sales role.
• Strong interpersonal skills to build rapport with customers.
• Aptitude for listening, solving problems, and responding creatively to challenges.

Nice-to-haves

• Experience in retail investments and lending products.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans