Retail Part Time Team Lead

The ODP Corporation - El Paso, TX

Part-time - Entry Level

El Paso, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Team Lead at Office Depot Inc. is a part-time role focused on providing comprehensive solutions to customers, including products, technology, services, furniture, and print offerings. This position emphasizes building customer relationships, supporting a customer-centric environment, and contributing to a positive workplace culture aligned with the company's core values. The Team Lead will engage with customers, drive sales, and ensure satisfaction while also taking on responsibilities as a Key Carrier and Leader on Duty.

Responsibilities

• Support efficient operation in the Print function while driving overall store sales.
• Assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilize communication tools to request assistance within the Print Services area and coordinate appropriate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Drive positive client satisfaction levels, coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client/customer retention.
• Develop personal selling skills and product knowledge through sales and service tools provided.
• Ensure safety and security of the building and associates during the absence of the management team.
• Perform opening or closing responsibilities, including driving awareness of key performance indicators and activating/deactivating the store's alarm system.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 1-3 years of experience in a related field.
• Sales and/or Customer Service experience preferred.
• Basic computer skills and ability to use technology for information access.
• Skilled in Customer Service and Print Services experience is desired.
• Advanced selling skills and strong interpersonal and communication skills are necessary.
• Ability to adapt to a changing environment and assist others professionally.
• Excellent verbal and written communication skills.
• Ability to process information/merchandise through POS register system.
• Attention to detail to ensure high quality production in the Print Services area.

Nice-to-haves

• Experience in retail sales or customer service roles.
• Knowledge of print services and technology products.
• Ability to engage positively with customers and team members.

Benefits

• Competitive salaries
• 401(k) plan
• Opportunity for career growth within the organization
• Participation in the Retail Store Hourly Non-Management Incentive program based on store-level metrics