Retail Operations Specialist
About The Position
The Retail Operations Specialist supports the Vice President of Retail and Boutique Management team by driving operational consistency, process documentation, retail communications, and cross-functional project execution across all retail locations. This role is responsible for helping standardize how Retail operates by translating strategies, processes, and best practices into scalable documentation, tools, and workflows. It serves as a key liaison between Retail and cross-functional partners, coordinating store openings, retail events, field initiatives, and operational projects while ensuring boutique teams receive clear, organized, and actionable communication.
Requirements
- Bachelor's degree or equivalent experience in Retail Operations, Business Administration, Project Management, or a related field
- 3–5 years of experience in retail operations, project coordination, field support, or business operations
- Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams
- Proficiency in Adobe Photoshop for basic image editing, presentation enhancements, and communication materials
- Strong project management, organization, and documentation skills
- Exceptional written and verbal communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong attention to detail and process-oriented mindset
- Demonstrated ability to work cross-functionally and influence outcomes through collaboration
Responsibilities
- Partner with the Vice President of Retail to develop, document, and maintain retail policies, procedures, SOPs, and operational playbooks.
- Create and manage scalable tools, templates, checklists, and resources that drive consistency across all retail locations.
- Translate retail strategies and operational priorities into clear processes, workflows, and execution plans.
- Identify opportunities to improve efficiency, streamline operations, and enhance consistency across the retail organization.
- Maintain centralized retail documentation and ensure teams have access to current resources and best practices.
- Own and manage the Retail Microsoft Teams environment, including channel structure, resource libraries, and communication standards.
- Prepare and distribute store communications while maintaining a centralized communications calendar and repository.
- Serve as a key liaison between boutique teams and corporate partners to support operational execution and alignment.
- Develop presentation materials, operational updates, and communication assets using Microsoft Office and Adobe Photoshop.
- Ensure clear, consistent communication across all retail locations.
- Develop and maintain project plans, timelines, and execution roadmaps for new store openings, trunk shows, and retail initiatives.
- Coordinate cross-functional activities to ensure milestones, deliverables, and deadlines are achieved.
- Monitor project progress, communicate updates, and proactively address risks or obstacles.
- Support post-project reviews and continuous improvement efforts.
- Prepare and maintain retail reporting, dashboards, and operational insights to support leadership decision-making.
- Partner with cross-functional teams to execute retail initiatives and drive operational improvements.
- Support special projects that enhance retail performance, scalability, and operational excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
