Retail Manager \ Operations

Michaels - Cincinnati, OH

Part-time,Full-time - Mid Level

Cincinnati, OH

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Lead position at Michaels involves overseeing operational processes to enhance sales and profits while ensuring asset protection. The role focuses on maintaining a well-merchandised and stocked store, leading a team to deliver exceptional customer service, and managing inventory effectively.

Responsibilities

• Assist Store Manager in planning and supporting the scheduling and execution of store workload.
• Lead and manage adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance with applicable laws and requirements.
• Support and participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Achieve your KPI's; manage your team to achieve their role KPI's.
• Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
• Manage and execute the inventory management processes in store.
• Manage and execute merchandise operations and Omni channel processes.
• Manage and execute shrink and safety programs.
• Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development.
• Serve as Manager on Duty (MOD).
• Acknowledge customers, help locate product and provide solutions.
• Cross trained in Custom Framing selling and production.

Requirements

• Retail management leadership experience.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts