RETAIL FULL TIME FRONT END SUPERVISOR

$27,040 - $28,080/Yr

TJX - Lima, OH

Full-time - Entry Level

Lima, OH

501-1,000 employees

General Merchandise Retailers

About the position

The Front End Supervisor at TJ Maxx is responsible for ensuring an excellent customer experience at the front of the store. This role involves overseeing a team of associates, promoting customer loyalty programs, and maintaining a clean and organized environment. The supervisor leads by example, engages with customers, and addresses any concerns promptly, while also training and mentoring associates in customer service principles.

Responsibilities

• Promote a positive customer experience and maintain a clean store environment.
• Oversee a team of associates at the front of the store, ensuring prompt and courteous service.
• Engage with customers and model outstanding customer service.
• Train and mentor associates on front end principles and customer experience personalization.
• Assign registers and coordinate breaks for associates, responding to POS coverage needs.
• Address customer concerns promptly to ensure a positive experience.
• Ensure associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to associates.
• Partner with management on training needs for associates to enhance effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support shrink reduction goals.
• Maintain a safe environment and promote safety awareness.
• Perform other duties as assigned.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Ability to multi-task
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player with the ability to work effectively with peers and supervisors
• Ability to train others

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) matching for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long-term disability insurance
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance