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Barnes & Noble Education - Berwyn Heights, MD
posted about 1 month ago
About the position
Barnes & Noble College is seeking a creative, driven, adaptable, and customer-focused team member to work as a Department Manager in the General Merchandise department. The Department Manager in GM may assist customers with school supplies, electronics, dorm, convenience, gifts, and clothing while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service.
Responsibilities
- Support all store operations and departments in partnership with the management team.
- Manage daily activities of the selling floor to ensure the appeal of our displays and the availability of merchandise.
- Maintain a presence on the sales floor and a working knowledge of all departments to greet customers, answer questions, recommend products and/or services, help locate or obtain materials, and provide daily support, direction, and guidance to team members.
- Use department specific technology such as CORE or Intrepid to answer questions, recommend products, place orders, locate items, search inventory, or meet customer needs.
- Maintain an appealing and clean sales floor-hang, fold, shelve, peg merchandise to a particular standard using a planogram or general merchandising guidelines.
- Assist with processing sales transactions involving cash, credit, or financial aid payments.
Requirements
- 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
- High school diploma/GED required.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
Benefits
- Get paid sooner! Daily Pay earned wage access is available to all store employees.
- Employee Discount
- Paid sick time (accrued based on time worked)
- Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
- Commuter Benefit
