Retail Customer Service Associate
$35,984 - $42,224/Yr
FedEx - Louisville, CO
posted 3 months ago
Full-time - Entry Level
Onsite - Louisville, CO
Couriers and Messengers
About the position
The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store operations, including taking orders, providing product information, and operating equipment. The associate will also ensure a clean and safe store environment while assisting in training team members and maintaining confidentiality of customer data.
Responsibilities
- Deliver a positive customer experience by understanding and anticipating customer needs.
- Take complex customer orders and provide accurate pricing information.
- Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
- Set up and operate printing, binding, and related equipment.
- Maintain a safe, clean, and orderly retail store environment.
- Process financial transactions using a Point of Sale terminal (POS).
- Assist in training new store team members.
- Stay current on retail store merchandising materials and ensure proper display of products.
Requirements
- High school diploma or equivalent education.
- 6+ months of specialized experience in a retail or customer service environment.
- Excellent verbal and written communication skills.
Nice-to-haves
- Experience in a fast-paced retail environment.
- Knowledge of printing, signs, and graphics services.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Retirement plan
- Tuition reimbursement
