Retail Customer Service Associate

$38,584 - $45,365/Yr

FedEx - Huntington Beach, CA

Full-time - Entry Level

Huntington Beach, CA

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and managing various store activities, including operating equipment and handling financial transactions. The associate plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills.
• Take orders and provide pricing and product information.
• Operate and maintain a variety of equipment in the store.
• Assemble parcels and prepare goods for shipping.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training store team members and follow supervisors' instructions.
• Ensure confidentiality of customer data and careful handling of documents.
• Maintain a safe, clean, and orderly retail store environment.
• Stay current on retail store merchandising materials and ensure proper display of products.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Nice-to-haves

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to function in a fast-paced environment under pressure.

Benefits

• Health insurance coverage
• Vision insurance coverage
• Dental insurance coverage
• Retirement plan options
• Tuition reimbursement