Retail Cosmetics Counter Manager - Shiseido, Lakewood Center - Full Time

$37,752 - $58,344/Yr

Macy's - Lakewood, CA

Full-time - Mid Level

Lakewood, CA

General Merchandise Retailers

About the position

As a Counter Manager in the Macy's Cosmetics Department, you will oversee all aspects of a cosmetics line, including coaching a team of Beauty Advisors. Your role will involve engaging with customers to understand their beauty preferences, enhancing creativity through consultations, and achieving sales targets. This position emphasizes teamwork, customer connection, and effective management of vendor events and promotions.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience.
• Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Develop and implement business driving events to achieve department goals.
• Supervise proper presentation, organization, storing, and replenishment of stock.
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals.
• Meet and exceed your own and the company's sales goals.
• Work well with vendors to get the best business outcomes.
• Manage vendor events and promotions, including scheduling and execution.
• Maintain compliance with all hygiene standards.

Requirements

• 3 to 5 years of relevant work experience
• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
• Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.

Nice-to-haves

• Enthusiasm for the beauty industry and the skills to provide outstanding customer care.
• Strong organizational skills to manage multiple tasks at once while maintaining superior results.
• Flexible availability, including days, evenings, weekends and holidays.

Benefits

• Store discount
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching