Retail Cosmetics Brand Expert

Macy's - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

General Merchandise Retailers

About the position

As a Retail Cosmetics Brand Expert at Macy's, you will serve as a Beauty Advisor, focusing on supporting customers' beauty needs to drive sales. Your role involves building strong client relationships, providing expert product guidance, and applying makeup to enhance customer confidence. You will leverage innovative selling techniques and engage with customers both in-person and virtually to meet sales goals.

Responsibilities

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Keep proper display, organization, storage and restocking of inventory
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
• Use point of sale technology and applications to help in selling and fulfilling of customer orders
• Follow hygiene standards and asset protection control and compliance procedures

Requirements

• At least 1 year of customer service or selling experience required
• Good understanding of beauty products and ability to give expert guidance to customers
• Comfortable communicating with customers virtually, via phone, and in person
• Ability to build relationships with customers and achieve sales goals
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders
• Self-driven to keep up with Macy's beauty product knowledge and trends
• Ability to show and teach the use of beauty products by applying them on the customer
• Proficiency in vendor line(s) and beauty trends
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels
• Partnership with the total Beauty team to drive sales and deliver customer experience

Nice-to-haves

• Previous cosmetic or fragrance sales experience

Benefits

• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities