Hiring Event for Retail Associate Manager 9th June STUART | SE Federal Hwy

Arch Telecom•Stuart, FL

1d•$17 - $19•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. Since 1993, the company has been providing superior service and quality wireless products featuring the latest in technology. Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life, embodying the brand and Arch Telecom’s Core Values. RAMs are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building and deepening relationships. This role is a learning role where RAMs are expected to work with their team to build required skills and assist the Retail Store Manager in all operational duties.

Requirements

Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)

Nice To Haves

Leadership
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Being effective with operational, financial and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.
Assist Retail Store Manager in daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all employees are accountable for the company’s success.
Be willing to have a good time while providing first-class customer experience.