Retail Account Manager - St. Louis, MO

Benefit Cosmetics•Any Town, OH

34d•$68,000 - $85,000•Onsite

About The Position

Benefit Cosmetics, an indie beauty brand under Louis Vuitton Moet Hennessy, is seeking a Retail Account Manager (RAM) based in St. Louis, MO. The RAM will be responsible for driving retail sales and service results, managing budgets, building relationships with key partners, and managing assigned territories through team development, training, market knowledge, and recruitment. The company culture emphasizes working smart and laughing hard, believing that laughter is the best cosmetic.

Requirements

Work in a fragrance filled environment
Employees have physical contact with clients/ customers.
Must successfully pass an E-Verify check.
Experience in retail sales and service (beauty industry and wholesale stores a plus) showing strong customer services skills
Previous management experience with leading and coaching teams
Strong attention to detail while simultaneously being capable of seeing the ‘whole picture.’
Flexible and amenable to changes in a fast-paced, high-growth environment.
Must be able to multi-task while accommodating changing priorities
Experience with negotiation and influencing at all levels, with ability to communicate with Counter Managers, Sephora cast members and all appropriate Benefit team members including VP’s, Regionals, and SF Headquarters.
Flexibility to work nights, weekends and some holidays to meet business needs
Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook
Ability to travel as needed
Must have proof of insurance, current and valid driver’s license, and reliable means of transportation

Nice To Haves

Active Cosmetology or Aesthetician license in work state preferred. If not currently licensed, must obtain certification within the first year of employment (company-sponsored training provided).

Responsibilities

Ensure the highest level of customer service by coaching and developing the team.
Promote a feel-good/fun environment for clients, store personnel, and employees.
Monitor Yelp and Google ratings to ensure they average above a collective 4.0.
Effectively plan and execute new product launches and corporate programs focusing on retail results.
Develop continuous strategies for retail sales growth, including creating and executing in-store events.
Identify Benefit rank and develop/adjust strategies to increase rank and trend with or above the retail store environment and NPD National trend.
Understand competition’s structure and strategies in assigned accounts.
Achieve Company initiatives (e.g., “A” Launches, Booster Strategy).
Schedule and execute Sephora monthly training visits using Committed, Express Committed, or Blended training modules.
Follow up with Sephora Store Operations to ensure gondola updates are completed within one week.
Strategize with Sephora Store Directors for retail sales growth through conducting Brand Business Reviews.
Recruit replacement and/or new counter personnel and Aestheticians for Department Stores, reducing turnover while increasing productivity.
Successfully identify, recruit, supervise, motivate, develop, and promote a team of store associates, aestheticians, makeup artists, and freelancers.
Directly supervise AE personnel where applicable.
Build relationships with local Market Cosmetology Schools to provide Ulta with a fresh stream of new Arch Expert recruits.
Build relationships with Ulta District Managers, Prestige Managers, General Managers, and Salon Managers to engage them to drive Benefit Product and Service sales.
Maintain ongoing monitoring, coaching, training, and motivation of Benefit, Sephora, and/or Ulta personnel, including reinforcement training in product lines, applications, selling techniques, and in-store events.
Ensure store and counter are properly merchandised for maximum visual exposure, focusing on permanent and promotional displays, towers, and end caps.
Provide efficient feedback to appropriate Benefit personnel regarding the effectiveness of Benefit strategies, trainings, selling tools, and products.
Identify areas of strength and weakness with both the business and people in each account and formulate action plans.
Oversee all budget and expenses related to the territory.
Manage AE employee relations concerns (worker’s compensation, leaves of absence, performance) by partnering with HR and Regional Sales Manager.
Manage and audit timekeeping/payroll procedures according to payroll timelines.
Analyze and communicate all stock concerns to appropriate personnel to ensure appropriate stock levels.
Oversee all sanitation and hygiene standards according to State Board guidelines.
Teach, coach, motivate, and develop selling personnel through approachable, effective communication.
Effectively lead the organization through change and growth.
Perform other duties as assigned.