Restaurant Success Manager, Onboarding (Remote - US)

Yelp, Inc•,

4d•$58,000 - $94,000•Remote

About The Position

Yelp Restaurants' mission is to connect great local restaurants with their communities. We are looking for a dynamic, high-energy Onboarding Restaurant Success Manager (RSM) to join our team. In this role, you will be the face of Yelp for our newest restaurant partners. You will be responsible for the critical first 90 days of the customer journey—onboarding new clients onto our industry-leading product suite (Guest Manager, Connect, Ads, and Yelp Host), addressing their specific business goals, and ensuring long-term retention. You will manage a high-volume pipeline, acting as a consultant, trainer, and technical guide to help restaurants drive adoption and see immediate value from their investment.

Requirements

2+ years of experience in Customer Success, Account Management, or SaaS Sales (experience in the restaurant/hospitality industry is a major plus).
Bachelor’s degree preferred, or equivalent professional experience.
Comfortable learning new software quickly; experience with CRM tools (like Salesforce) is highly preferred.
Proven track record of hitting targets/KPIs in a performance-driven environment.
Ability to present complex technical information in a way that is easy for non-technical business owners to understand.
Ability to effectively prioritize tasks and manage a high-volume pipeline within a fast-paced environment.
Excellent customer service skills with the ability to understand a business's unique "pain points" and provide tailored solutions.
Ability to overcome objections, handle difficult conversations, and effectively "re-sell" the value of our products during the onboarding phase.
A "get stuff done" attitude with a bias toward action and proactive problem-solving.
Outstanding written and verbal communication skills coupled with deep empathy for the challenges of the hospitality industry.
You thrive in a high-growth environment and view change as an opportunity rather than a hurdle.

Responsibilities

Welcome new customers and lead them through a smooth implementation process from day one.
Manage a pipeline of new accounts over a 60-day onboarding period, focusing on product usage, feature training, and delivering early "wins."
Maintain engagement through the first 3 months of the customer lifecycle to ensure they are set up for long-term success and growth.
Work with a diverse range of stakeholders—from small business owners and General Managers to Hosts and Webmasters.
Consult with owners on social media and in-restaurant marketing strategies to increase diner awareness and traffic via the Yelp platform.
Partner closely with our Sales and Product teams to ensure a smooth handoff for new customers and provide feedback on the user experience.

Benefits

Full medical, vision, and dental coverage
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
7 paid wellness days
12 paid holidays
one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Professional development reimbursement
Work from home reimbursement