Restaurant Shift Leader

$37,336 - $37,336/Yr

Mod Super Fast Pizza - Lake Oswego, OR

Full-time - Entry Level

Onsite - Lake Oswego, OR

Food Services and Drinking Places

About the position

As a Restaurant Shift Leader at MOD, you will have the opportunity to enhance your leadership skills while driving store operations during scheduled shifts. Your primary goal is to model, teach, and demonstrate MOD's purpose in all interactions, ensuring that the Squad is set up for success. You will flexibly lead and support the team, always prioritizing the MOD experience for both customers and staff.

Responsibilities

• Set and sustain the tone of the shift by keeping the energy high and creating a positive atmosphere for both Squad and customers.
• Ensure the quality and safety of all food by tasting, checking food prep and storage standards, and reporting product outages.
• Listen to and resolve any Squad member or customer concerns, escalating issues to the store coach or GM as necessary.
• Act as a keyholder responsible for cash management during the shift.
• Take inventory and place orders as directed by the GM.
• Conduct coaching in the moment to support team development.
• Manage shift duties checklists and address any equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate their successes.

Requirements

• Minimum 6 months in the All Star position with demonstrated quality coaching and training skills.
• At least 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience in coaching, teaching, and inspiring others.
• Proven success in following and enforcing processes and standards, with a compassionate approach to correction and coaching.
• Strong customer service skills and ability to remain calm and focused under pressure.
• Must obtain food safety certification and/or alcohol beverage certification within 30 days of start date.

Nice-to-haves

• Experience providing on-the-job training in a rapidly changing environment.
• Experience as a shift lead in a retail environment.

Benefits

• Paid sick time
• Paid vacation
• Free pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions
• Medical, dental, vision, basic life, and disability insurance
• 401(k) retirement plan