About the position
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience. As a Restaurant Culinary Manager, you'll ensure your team focuses on providing excellent customer service in Restaurant Operations. You'll oversee the menu and kitchen areas, and perform supervisory responsibilities, including scheduling, training, and Partner development. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.
Responsibilities
- Directly supervises Partners
- Trains / manages staff; supervises / coordinates all related culinary activities
- Plans, assigns, and directs work; assists with appraising performance; rewards and disciplines employees
- Oversees daily job responsibilities for all department Partners
- Estimates food consumption; requisitions / purchases food
- Frequently performs hourly Partner processes and duties in a proficient manner
- Responsible for the kitchens financial performance; executes budget
- Executes menu items
- Ensures / coaches to overall cleanliness, sanitation, and safety of all areas
- Works closely with Partners to ensure cleanliness and sanitation requirements of all venues meet SOP, QA and ORT standards
- Oversees proper receiving, storage, rotation, and pars for all items within department
- Maintains consistent food specifications, including taste, appearance, presentation, portion control, and quality utilizing VTA standards
- Certified Food Safety Manager, AST Certified
- Ensures sanitation compliance in food preparation areas; performs CIRs for department
- Oversees and monitors shrink
Requirements
- Culinary degree or 1+ years equivalent combination of professional culinary training / experience
- Completion of internal School of Retail Management (SORM)
- Experience leading in a complex work and team environment
- Experience in ordering, inventory maintenance, shrink control, and customer service
Nice-to-haves
- Proficiency in H-E-B systems (XPTR, DSD, IMS, CICS2, POS, Excel)
- Advanced customer service and communication skills
- Advanced organization skills
- Ability to execute high-volume production
- Ability to maintain efficient operations and troubleshoot equipment malfunctions
- Ability to supervise, train / cross-train staff
- Ability to work a flexible schedule, including opening, closing, weekend, holiday shifts
