About the position
The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.
Responsibilities
- Greet guests warmly, provide courteous service and efficiently handle check-ins and seating.
- Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
- Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
- Assist with the preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
- Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas.
- Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
- Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
- Resolve guest complaints promptly to ensure satisfaction.
- Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
- Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.
Requirements
- Prior experience in customer service or hospitality, preferably in a high-end setting.
- Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
- Must be of minimum age to serve alcohol.
- Flexibility to work a variable schedule, including weekends and holidays.
- Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
Benefits
- Free Parking
- Free Team Member Cafeteria
- Holiday Pay
- Team Member Stay Program
- 50% off F&B + Spa
