Restaurant Expeditor

HHM Hotels - Philadelphia, PA

- Entry Level

Philadelphia, PA

Accommodation

About the position

The Restaurant Expeditor is responsible for ensuring that all food is prepared at the appropriate time and delivered to the correct guest in a timely and efficient manner. This role serves as the primary point of contact between the front-of-house and back-of-house, managing the flow of dinner service and ensuring guest satisfaction.

Responsibilities

• Serve as primary point of contact between front-of-house and back-of-house
• Receive order tickets from servers and call them in to kitchen
• Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
• Fire courses with chef at appropriate time
• Direct food runners when to pick up dishes and where to deliver them
• Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
• Ensure all plates leaving the kitchen meet Chef's standards for presentation, freshness, and temperature
• Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket
• Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously
• Manage flow of dinner service for all tables, including private dining, ala-carte dining, and multiple-course tasting menus
• Run food to tables as needed
• Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
• Ensure the Expeditor station is appropriately stocked at all times, with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
• Be aware of and enforce all restaurant policies and procedures
• Be aware of and enforce all Forbes and LQA policies and procedures
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Follow sustainability guidelines and practices related to HHM's EarthView program
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
• Perform other duties as requested by management

Requirements

• High School diploma or equivalent preferred
• Previous food and beverage experience required or equivalent training