Resource Coordinator
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies, through its businesses including Trane® and Thermo King, is committed to putting the planet first. Sustainability is not just how they do business; it is their business. They are looking for individuals who dare to look at the world's challenges and see impactful possibilities and want to contribute to making a better future. They offer benefits designed for employees to thrive at work and at home. The Louisville, KY office is hiring a Service Coordinator II to join their team. This role is responsible for planning, coordinating, controlling, and directing activities of operational resources to coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. The role involves daily customer interaction, communication with Field Technicians, and coordinating job priorities with Service Managers.
Requirements
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- Excellent Customer Service skills - must be extremely comfortable and effective on the phone.
- Must be organized with the ability to multi-task and prioritize daily interruptions.
- Strong attention to detail and enjoy working in fast paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime/weekends, as required.
Nice To Haves
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
Responsibilities
- Coordinates service resources, dispatches and assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
